"Can't get an appointment"

I am not sure how to get an appointment with this surgery. I completed the e-consult and nobody came back to me. I tried to call at 8am but they said they cannot answer as too busy and they do not let you book appointments at any other time. I have experienced a rude receptionist there too when I asked for a medical exemption form. Having to pay for private blood tests as can't get an appointment. Not a good service.